Technical Writer Project Support in Charlotte, North Carolina at AccruePartners

Date Posted: 10/31/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

WHERE THE POSITION IS LOCATED:

  • Charlotte, NC

WHY THIS ROLE IS IMPORTANT:

  • Act as a thought partner working with the business to identify and mitigate regulatory risks where applicable through process documentation
  • Collaborate and influence audiences across different functions and at different levels in the organization
  • Develop professional content that addresses regulatory issues, e.g., SOX and SSAE16, where applicable
  • Facilitates documentation meetings with multiple business partners; responsible for standardizing procedures
  • Works with various functional units to analyze and document current business processes and determine areas for improvement (reliability and efficiency). Includes reporting out to business and/or upper leadership
  • Works effectively with business lines to identify opportunities to improve business processes and optimize value through the application of Lean, Six Sigma and continuous improvement tools and methodologies.
  • Produces high-level documentation and visual communication to drive and improve operational processes.
  • Products include standard operating procedures, job aids, process maps, and policies Support project work as needed

THE BACKGROUND THAT FITS:

  • Three (3) or more years of direct technical documentation experience or relevant job experience including financial and/or data research and analysis experience
  • Bachelors degree required, or equivalent business experience Solid understanding of the technical writing process and linear approach to process design
  • Must have excellent oral and written communications skills, in addition to critical persuasive and influencing abilities
  • Excellent presentation capabilities necessary for facilitating and negotiating with various business professionals
  • Intermediate level knowledge and experience with Visio and MS Excel, and PowerPoint

PREFFERED QUALIFICATIONS:

  • Master’s degree
  • Six Sigma Green Belt Certification
  • Strong facilitation and presentation skills, both verbal and written
  • Proven track record of effective leadership and teamwork abilities
  • Possess excellent critical and analytical skills, and ability to work independently and in project teams
  • Demonstrates the ability to direct and motivate others Knowledge and experience with using the Wdesk application or similar software