Technical Writer I in South Corning, New York at AccruePartners

Date Posted: 11/19/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Corning, NY

WHY THIS ROLE IS IMPORTANT:

  • Responsible for creating new and editing existing process documents (system overviews, SOP’s, etc) to the standards provided by the U4E team, based on a pre-determined list of needs identified by the U4E team.
  • The position will work closely with internal subject matter experts to develop and finalize content.
  • This position will report to the Facilities Engineering group but will also take direction and be dotted line into the U4E team.
  • Utilize WPS’ existing Quality Systems Architecture and templates for document development
  • Work with subject matter experts (SME) to review updated documentation, ensuring content is accurate, easy to follow and formatted correctly
  • Work with SME’s to document new or currently undocumented processes, work instructions, or other documentation
  • Determine any duplication and/or what documents can be combined
  • Recommend visual aids, including diagrams, tables and flow charts, to enhance documentation and optimize the impact of provided information
  • Enlist the assistance of cross-functional team members as needed for content accuracy
  • Coordinate meetings/walk throughs with SME’s and process owners to gather information
  • Document process workflows and update existing ones as needed
  • Suggest improvements for streamlining processes (standardize processes where appropriate)
  • Report progress to U4E Team as documents are completed

THE BACKGROUND THAT FITS:

Desired Skills:

  • Associates Degree (or equivalent experience with this type of process documentation)
  • Excellent written skills in English
  • Prior experience preparing documentation such as work instructions or procedures.
  • Process/procedure or technical writing experience.
  • MS Office Suite, with advanced Microsoft Word skills, including styles, multilevel lists, tables, indents, spacing, pagination, pictures, table of contents, etc.
  • Proficient typing skills
  • Experience mapping processes using Visio or similar tools
  • Fluent in Outlook, able to email and coordinate meeting requests and schedule rooms
  • WebEx or similar tool for online meetings
  • Experience with SharePoint and flowcharts a PLUS
  • Proficiency in image-capture software, such as Snagit
  • Excellent communication skills
  • Attention to detail
  • Inquisitive, curious, desire to know how processes work
  • Logical thinker
  • Process focused
  • Self-motivated
  • Self-directed
  • Proven ability to work independently and as a team member