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Sr. Sales Support Specialist in Coppell, TX at AccruePartners

Date Posted: 10/8/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Coppell, TX
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    10/8/2018

Job Description

AccruePartners values our contract and consulting employees. We offers a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 media and network communications company
  • Dedication to providing quality service and value by exceeding customer expectations
  • Expanding national footprint in 30+ states
  • Rich history of growth and diversification

WHAT THEY OFFER YOU:

  • Culture: Environment of flexibility, success and accountability
  • Growth: Exceptional personal and professional growth potential
  • Opportunity: High visibility to senior leadership on an enterprise level
  • Stability: Emphasis on developing and retaining top talent

WHERE THIS POSITION IS LOCATED:

  • Coppell, TX

WHY THIS ROLE IS IMPORTANT:

  • The Carrier Account Senior Sales Support Specialist (SSSS) will be required to work as part of cohesive team unit functioning to support the quote and order volume of the Carrier Account Sales Channel nationwide.
  • The SSSS will process and respond to all quote requests and process all orders submitted directly by Carrier Customers and the sales team.
  • The SSSS team is also responsible for the communications between various internal departments as related to quoting and order flow/completion and processes.
  • Research and determine building serviceability as well as creating site surveys when necessary.
  • Work with the Design teams to ensure surveys are completed timely and accurately.
  • Determine pricing based on established rate cards, quoting tools, and cooperative efforts with Market Development/Finance.
  • Provide timely quotes back to customers, while handling large volumes of requests with short turnaround SLAs.
  • Manage quote requests and responses through various media (email, web portals, customer forms, etc)
  • Process all bulk RFP requests (building serviceability, costing, pricing, etc)
  • Responsible for Order QC pre and post entry into SalesForce to ensure all required documentation is provided and all required fields are complete/accurate for proper order flow.
  • Update and maintain customer NNI database.

THE BACKGROUND THAT FITS:

  • MUST have intermediate to Senior excel skills - no exception.
  • Possesses excellent communication skills - verbal and written.
  • EXTREME attention to detail.
  • Robust computer skills, specifically Outlook, Excel, Word.
  • SalesForce experience is preferred, but not required.
  • Ability to work effectively and efficiently in a high stress, fast-paced, team environment, with extremely high volumes and short SLAs.
  • Proven track record of building strong, working relationships with internal teams/departments.
  • Results oriented with effective problem-solving skills
  • Comfortable escalating within various levels of the organization
  • Ability to understand complex issues and drive through resolution
  • Self-directed with the ability to handle simultaneous tasks while working efficiently, effectively, and is an independent thinker
  • Organized, influencer who is action oriented.