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Sr. Sales Support Specialist in Charlotte, North Carolina at AccruePartners

Date Posted: 12/25/2018

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offers a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 media and network communications company
  • Dedication to providing quality service and value by exceeding customer expectations
  • Expanding national footprint in 30+ states
  • Rich history of growth and diversification

WHAT THEY OFFER YOU:

  • Culture: Environment of flexibility, success and accountability
  • Growth: Exceptional personal and professional growth potential
  • Opportunity: High visibility to senior leadership on an enterprise level
  • Stability: Emphasis on developing and retaining top talent

WHERE THIS POSITION IS LOCATED:

  • Charlotte, NC

WHY THIS ROLE IS IMPORTANT:

  • Work as part of a cohesive account team inclusive of Carrier Account Managers, CSMs, pre and post-sale technical teams, Market Development, and multiple order entry groups.
  • Research and determine building serviceability as well as creating site surveys when necessary. Work with the Design teams to ensure surveys are completed timely and accurately.
  • Determine pricing based on established rate cards, quoting tools, and cooperative efforts with Market Development/Finance.
  • Provide timely quotes back to customers, while handling large volumes of requests with short turnaround SLAs.
  • Manage quote requests and responses through various media (email, web portals, customer forms, etc.)
  • Process all bulk RFP requests (building serviceability, costing, pricing, etc.)
  • Responsible for Order QC pre and post entry into SalesForce to ensure all required documentation is provided and all required fields are complete/accurate for proper order flow.
  • Update and maintain database of customer specific quote and order requirements.
  •  Manage an array of rate cards and accurately apply them as needed.
  • Update and maintain customer NNI database.
  • Update and maintain service areas
  • Ability to establish multiple, internal working relationships within various levels of the organization

THE BACKGROUND THAT FITS:

  • Possesses excellent communication skills - verbal and written
  • EXTREME attention to detail
  • Robust computer skills, specifically Outlook, Excel, Word. SalesForce experience is preferred, but not required.
  • Ability to work effectively and efficiently in a high stress, fast-paced, team environment, with extremely high volumes and short SLAs.
  • Proven track record of building strong, working relationships with internal teams/departments.
  • Results oriented with effective problem-solving skills
  • Comfortable escalating within various levels of the organization
  • Ability to understand complex issues and drive through resolution
  • Self-directed with the ability to handle simultaneous tasks while working efficiently, effectively, and is an independent thinker
  • Organized, influencer who is action oriented.
  • MUST have intermediate to Senior excel skills - no exception.