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Service Desk Analyst in Charlotte, NC at AccruePartners

Date Posted: 9/26/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    None
  • Date Posted:
    9/26/2018

Job Description

AccruePartners values our contract and consulting employees. We strive to provide comprehensive, quality and an affordable suite benefits. Our employees are eligible for Medical, Vision, Dental, Short Term Disability and 401K and other benefits. 

WHO OUR CLIENT IS:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

WHERE THE POSITION IS LOCATED:

  • Charlotte, NC

WHAT YOU WILL DO:

  • Assist with addressing IT break-fix tickets
  • Provide timely and professional responses to customers

HOW YOU ARE QUALIFIED:

  • Analytic and quantitative thinkers
  • Understanding of the organization’s goals and objectives
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Strong documentation skills
  • Absorb and retain information quickly
  • Present ideas in user-friendly language
  • Highly self-motivated and directed
  • Multitask in a high pace environment, effectively and efficiently
  • Exceptional customer service orientation
  • Demonstrate client sensitivity
  • Experience working in a team-oriented, collaborative environment
  • Effectively prioritize and execute tasks in a high-pressure environment
  • Knowledge of MS Office, wireless equipment, PC hardware and terminology