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Manager, Data Quality Assurance and Optimization in Charlotte, NC at AccruePartners

Date Posted: 8/28/2018

Job Snapshot

Job Description

Job title

Manager, Quality Assurance and Optimization

Reports to

Director, Data Integrity

FSLA Status


Job purpose

This position is responsible for developing, and implementing processes, procedures and systems that will ensure effective data cleansing activities.  The ideal candidate will bring technical expertise, a sophisticated analytic approach and knowledge of data quality, extraction and reporting tools.  Responsible for overseeing all quality assurance efforts within the Data Integrity department, including the development and implementation of a quality assurance program.

Duties and responsibilities

  • Staff Management
    • Staff performance reviews
    • MBO’s & IDP’s
  • Metrics Reporting (Error & Efficiency)
    • Running of data (daily)
    • Previous week productivity & payroll tracking
    • Total data department hours & error metrics update
    • Monthly reporting – consolidating, validating, publishing
  • Ensure all billing reviews are completed
  • Review/monitor billing review error metrics (errors found during review process)
    • Analyze error history for system & automation opportunities
  • Review/monitor audit report activity
    • Ensure all reports have been reviewed
  • Review/monitor disputes activity
    • Create dispute file
    • Consolidate, summarize and report out on disputes activity review monthly
  • Review/monitor “check work”
    • Ensure process is properly documented
    • Ensure each week is completed fully and timely
  • Distribution of new business information
    • Ensure all staff is aware of changes that impact their daily work
  • Ensure department goals are being met
  • Ensure department/team SOPs are current
  • Assist with general cleansing as time allows


  • Bachelor’s degree preferred
  • Experience with implementation of corrective action programs
  • Product or industry-specific knowledge preferred
  • Knowledge of tools, concepts and methodologies of Quality Assurance
  • Experienced in data processing, data quality standards, data validation, data preparation and reconciliation
  • Strong problem -solving skills with an ability to balance the risk and reward trade-offs
  • Strong communication, interpersonal and organization skills with an ability to effectively execute tactical plans
  • Strong computer skills including Microsoft Office and database


Revision Date