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Major Technical Analyst in Painted Post, NY at AccruePartners

Date Posted: 6/26/2018

Job Snapshot

Job Description

AccruePartners offers a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation.
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Painted Post, NY

WHY THIS ROLE IS IMPORTANT:

  • Organize, facilitate and lead technical teams to work together to resolve major incidents
  • Manage critical incidents in a 24x7 global IT operations environment, restoring impacted services as quickly as possible and associated root cause and problem management
  • Authoritatively and confidently guide Priority 1 incidents to resolution
  • Drive continual service and process improvement activities
  • Champion proactive problem management
  • Identify trends and potential problem sources by reviewing incident and problem analyses

THE BACKGROUND THAT FITS:

  • Minimum of a 2 year degree is required
  • 5+ years, at least three at middle to senior engineer level, working in a diverse, global information technology environment with both enterprise and site based components
  • Exceptionally strong analytical and problem-solving skills
  • Strong written and verbal communication skills
  • Excellent interpersonal skills, effective team player
  • Excellent decision-making skills
  • Demonstrated incident management experience in a large-scale, multi-platform environment, supporting 24x7 operations
  • Progressive troubleshooting expertise and the ability to ask probing questions and understand the appropriateness of the answer, as well as its applicability to the situation at hand
  • Experience dealing with 24x7x365 operating environments where the service restoration is always the top priority in a professional manner with many different cultural and organizational relationships
  • Leadership of diverse teams including technologists, analysts, and facilitators with the common language of English but many different primary languages
  • Broad technology understanding across distributed systems and networks
  • Demonstrated ability to multitask and prioritize in a stressful environment
  • Results-oriented, proven analytical, problem solving, coaching, documentation, and leadership skills
  • Strong organizational skills, detail-oriented
  • Knowledge of ITIL Foundation
  • Ability to work independently and as part of a team