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Jr Helpdesk Support Specialist in Charlotte, NC at AccruePartners

Date Posted: 6/29/2018

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

WHO OUR CLIENT IS:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

WHERE THE POSITION IS LOCATED:

  • Charlotte, North Carolina

WHAT YOU WILL DO:

  • Provide Tier 2 IT support for end-user computing devices to all employees and contingent workers in multiple offices around the world.
  • Respond to incidents and requests within a ticketing system, provide resolution within a complex fast-paced business environment.
  • Deploy and troubleshoot end user computing devices including laptops, desktops, printers, and wireless devices.
  • Install, configure, and troubleshoot Windows based operating systems, Microsoft Office, Internet browsers, and Mac/Apple based operating systems.
  • Comply with and supports change-incident-problem management processes and work instructions.
  • Troubleshoot incidents and fulfill requests within established Service Level Targets.
  • Receive little instruction on day-to-day operations and general instruction on new assignments from management.
  • Interact with business end-users, Service Desk, engineering, IT Information Security, and technology providers.
  • Provides a high level of customer service.
  • Provide customer training and knowledge documentation.
  • Adhere to Desktop and End User Computing processes, procedures, policies, and job aids.
  • Workload may consist of 100-200 deployment/collection tasks and/or 25-30 desktop support incidents weekly.

HOW YOU ARE QUALIFIED:

  • Minimum Associates degree in Computer Science, Information Technology, or equivalent work experience and technical qualifications required.
  • Certifications preferred. 
  • Minimum 4 year experience in an information technology technical support position providing computer support and break/fix services.
  • Physical ability to lift 30-50lbs on a daily basis.
  • Strong written/verbal communications skills, and possess the ability to interface with end-users effectively at all levels of the organization.
  • Familiarity with Software Distribution tools such as SCCM preferred. Service Now a plus.
  • Experience with Virtual Desktops, Office 365, Cloud supported systems.
  • Experience with wireless technology such as Android, iPhones, iPads, remote access software, wireless routers, personal firewall, VPN and Citrix.
  • Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking.
  • Experience in Service Desk or Customer Support role a plus.
  • Ability to perform in a dynamic environment with changing schedules and priorities.
  • Self-motivated and willingness to adapt to different roles within Desktop Support services.
  • Experience in end-user support within a financial service environment preferred.