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IT Support Specialist in Buffalo, New York at AccruePartners

Date Posted: 1/14/2019

Job Snapshot

Job Description

THE TEAM YOU WILL BE JOINING:
• Subsidiary of multi-billion dollar global industrial enterprise organization, dedicated to continuous improvement
• Over 150 years as a leading designer, supplier and service provider of air and gas handling equipment for manufacturing industries
• Continual growth through merger & acquisitions

WHAT THEY OFFER YOU:
• Tenured leadership and an exciting time to join during period of large growth
• Opportunity to play a pivotal role as the main IT POC for a top performing plant
• Unique industry exposure and ability for continuous training with new technologies
• Competitive base salary and benefits package

WHY THIS ROLE IS IMPORTANT:
• The Desktop Support Analyst provides front line support for end user desktop software including Microsoft Office and Internet Explorer; manages the local cellular user base and supports the department managing local IT expenses.
• This role ensures the stable operation of all in-house computers, networks and peripherals, including desktops, notebooks, printers, video conferencing equipment, and the local area network.
• This person will monitor the Service Desk and will analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required.
• Acknowledge, catalog and resolve/assign all Service Desk calls and emails
• Support usage of Windows operating systems (Windows XP/7)
• Support productivity software (Microsoft Office, Internet Explorer, etc.)
• Resolve all desktop/laptop software issues, including remote support
• Engage in continuous improvement for processes included in and adjacent to job role.
• Recognize and resolve customer satisfaction issues (both internal and external).
• Follow safe work practices by attending all required EH&S training, reporting safety incidents and near misses on a timely basis and maintaining the goal of “zero” lost time incidents.
• Securely deploy all new workstations and adhere to company standard
• Effectively identify, isolate and troubleshoot LAN connectivity issues
• Provide support to Network Infrastructure as assigned (Active Directory, Servers, etc)
• Partners with all central functions such as Quality, Engineering, Finance, IT, and HR to ensure that enabling strategies and tactics are in place and are consistent with broader business strategies and tactics.

THE BACKGROUND THAT FITS:
• Associate’s or Bachelors degree in Computer Science or related area of study is required
• Minimum of 2 year(s) of Help Desk / desktop support
• Strong computer networking skills; WAN / LAN
• Understanding of Microsoft Active Directory
• Ability to complete tasks in a timely manner without supervision
• Experience with help desk software (TrackIT, Remedy, Spiceworks, etc.)
• Ability to organize and manage multiple projects simultaneously
• Excellent oral and written communication skills
• Strong attention to detail
• Excellent troubleshooting skills including Windows XP/7 , Microsoft Office, desktops, notebooks, and other network peripherals
• Familiarity with Windows 7 desktop operating system – Preferred
• Experience supporting enterprise scale cell phone deployments – Preferred