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IT Service Delivery Analyst in Painted Post, NY at AccruePartners

Date Posted: 12/5/2018

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Painted Post, NY

WHY THIS ROLE IS IMPORTANT:

  • Review and monitor service performance to vendor contract including maintenance of business activities, improvement activities, feedback (This will be the primary function of the role)
  • Function as initial point of contact on day-to-day operational, process, and performance items. Identify trends and areas of improvement.
  • Proactively ensure service continuity and improvement through the review of partner improvement plans, the use of Problem Management, quality tools, and report on your activities.
  • Actively participate in major incident service restoration and problem management activities by leveraging technical knowledge of systems supported
  • Actively participate in daily change management meetings and activities - Apply technical experience and knowledge of systems supported to review and advise on change requests impacting production environments. Review communications plans, test plans, and communicate as necessary.
  • Coordinate activities between various teams as needed to facilitate the provision of the services and incident remediation
  • Use technical knowledge and communication skills to lead major incident service restoration and problem management activities; Drive/document improvements utilizing Problem Management, Quality, SWAT, Technical round tables or other service improvement tools

THE BACKGROUND THAT FITS:

  • Requires a 2 year degree and a minimum of 5 years of business experience
  • Server experience (Windows 2008/2012/2016) across enterprise with Vmware

Additional experience required:

  • Vendor management and partnership experience
  • Comfortable working across cultures
  • Background in data analysis and Managing and measuring work
  • Microsoft Office experience focusing on the data analysis
  • ServiceNow experience is a plus, or similar Help Desk ticketing software



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