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IT Desktop Support in South Corning, NY at AccruePartners

Date Posted: 4/3/2018

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We strive to provide comprehensive, quality and an affordable suite benefits. Our employees are eligible for Medical, Vision, Dental, Short Term Disability and 401K and other benefits. 

WHO OUR CLIENT IS:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation.
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Corning, NY

WHAT YOU WILL DO:

  • Provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely  
  • Rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes
  • Active Directory Administration
  • Limited support for corporate mobile devices
  • Troubleshoot Cisco VPN connectivity
  • Support Citrix connectivity
  • Remediate Symantec Endpoint Protection
  • Perform Dameware remote connection/utilization
  • Altiris Deployment server utilization
  • Internet Explorer and various browser(s) support
  • Install/configure various Adobe products
  • Install/configure Check Point endpoint client software
  • Troubleshoot and install printer/driver
  • ServiceNow utilization
  • Support Cisco WebEx service
  • Box user administration
  • Deploy/configure standard IP telephony
  • Order/deploy hardware
  • Documentation (records) management
  • Knowledge base utilization
  • Project interaction
  • Customer scheduling/follow-ups
  • End user equipment moves (disconnect/reconnect)
  • Multi-team interaction and/or technical roundtable participation
  • Standard device imaging via USB/PXE server(s)
  • Smart-Hands tasks/functions outside of standard operational work
  • Provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines
  • Take ownership of follow up status and communicate progress regularly to both customers and leadership

HOW YOU ARE QUALIFIED:

  • 2 year degree strongly preferred
  • Possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016)
  • Familiarity with cloud applications (Box, Office365, etc.)
  • Asset management skills
  • Ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person
  • Excellent communication skills
  • Prompt time-to-resolution/fulfillment
  • Strong organizational skills and ability to multitask