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IT Desktop Support in Corning, NY at AccruePartners

Date Posted: 2/17/2018

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We strive to provide comprehensive, quality and an affordable suite benefits. Our employees are eligible for Medical, Vision, Dental, Short Term Disability and 401K and other benefits. 

WHO OUR CLIENT IS:

  • Fortune 500 manufacturing and technology organization
  • Rich history with over 150 years of stable growth
  • Global footprint in North America, South America, Europe and Asia
  • Diversifying product and service portfolio while building a collaborative international culture

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Corning, NY

WHAT YOU WILL DO:

  • Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment
  • Install and upgrade equipment and software
  • Deploy and maintain mobile equipment like smartphones and tablets
  • Participate in a 24x7 on-call rotation supporting all executives
  • Identify recurring issues, document and escalate to appropriate personnel
  • Represent technical bridge between technology groups and business units
  • Make recommendations for improvement in processes and procedures
  • Follow existing processes and use standard methodologies to carry out assigned tasks
  • May be required to maintain inventory supplies
  • Participate on cross-technology teams
  • Troubleshooting customer problems that are beyond the skill level of the Desktop Technician
  • Act as an escalation point for desktop technicians
  • Performs other related duties as assigned by management

HOW YOU ARE QUALIFIED:

  • Associate’s Degree
  • Three plus years of experience in infrastructure and/or desktop support arena
  • Advanced technical troubleshooting
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Strong remote support skills and familiarity with remote support tools
  • Outstanding interpersonal skills and the ability to team well with others