Inside Customer Care Representative in Charlotte, North Carolina at AccruePartners

Date Posted: 11/20/2019

Job Snapshot

Job Description

THE TEAM YOU WILL BE JOINING:

  • $6 Billion dollar market Leader with national presence in the services industry
  • Fortune 500 company operating over 900 locations across North America, employing 14,000 people
  • Forward thinking organization committed to implementing cutting edge technology and resources to support growth

WHAT THEY OFFER YOU:

  • Executive Leadership that is highly engaged offering both experience and knowledge
  • Dynamic employees with great moral, low turnover and growth opportunities
  • Great opportunity to contribute at both strategic and tactical levels
  • Excellent benefits and work environment – company voted one of America’s Top Employers

WHY THIS ROLE IS IMPORTANT

  • Process rental quotations, reservations, and contracts in compliance with the company policies.
  • Accurately capture all information (required or additional) pertaining to a complete reservation.
  • Communicate to a customer any terms/conditions applying to a request.
  • Accurate use of company computer systems including, but not limited to, Reservation, Phone Log, and quote function.
  • Identify and qualify an equipment request to ensure it will suite the customer's requirements.
  • Negotiate prices on equipment rentals in accordance with pricing policies and procedures.
  • Coordinate with all inside and outside branch staff to ensure customer satisfaction.

BACKGROUND THAT FITS

  • Bachelor’s Degree preferred
  • Strong customer service orientation 
  • Strong communication skills are essential
  • Sale experience preferred. 
  • Strong computer skills and knowledge of most current business software
  • Independent worker and self-started with strong self-imposed structure.