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Inbound Sales Representative in Albany, NY at AccruePartners

Date Posted: 2/17/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Albany, NY
  • Job Type:
    Sales
  • Experience:
    None
  • Date Posted:
    2/17/2018

Job Description

AccruePartners values our contract and consulting employees. We strive to provide comprehensive, quality and an affordable suite benefits. Our employees are eligible for Medical, Vision, Dental, Short Term Disability and 401K and other benefits. 

WHO OUR CLIENT IS:
•    Fortune 500 media and network communications company
•    Dedication to providing quality service and value by exceeding customer expectations 
•    Expanding national footprint in 30+ states
•    Rich history of growth and diversification

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:
•    Culture: Environment of flexibility, success and accountability
•    Growth: Exceptional personal and professional growth potential
•    Opportunity: High visibility to senior leadership on an enterprise level
•    Stability: Emphasis on developing and retaining top talent

WHERE THIS POSITION IS LOCATED:
•    Albany, NY

WHAT YOU WILL DO:
 • Conducts proactive consultative needs analysis with new and existing customers including the development of client centric product solutions
• Answers inbound residential customer calls, covering a full range of client services, including obtaining all information necessary for resolution of transactions. Calls must be handled in a timely and professional manner and in accordance with company policies and procedures.
• Achieves all sales standards set for the department by following the established departmental policies and procedures.
• Demonstrates full understanding of current marketing campaigns and offerings and has the ability to communicate them clearly to customers at every sales opportunity.
• Provides quality customer service over the phone, including information regarding products and services, billing, repair, collections and other types of inquiries.
• Responds to customer complaints in a professional manner; attempts to resolve complaints successfully and upsell in accordance with established guidelines.

HOW YOU ARE QUALIFIED:
• Excellent customer service and sales skills required.
• Ability to continuously learn and retain knowledge of new services and promotions being offered by the company.
• Ability to learn and execute marketing/selling techniques.
• Requires strong interpersonal skills including excellent time management, listening and people skills.
• Ability to exercise good judgment, aligned with company policies and procedures.
• Ability to effectively execute conflict resolution techniques
• Ability to work in a fast-paced, highly demanding and high stress work environment.
• Must be flexible to work between 8:00 a.m. and 11:00 p.m., including weekends and holidays.
• Strong verbal and written communication skills, basic math, reading, writing, and organizational skills and problem solving capabilities with strong initiative
• Must have pleasant personality and telephone manner and be capable of working independently.
•Strong critical thinking and problem resolution skills with a “can do” attitude. 
•Familiarity with applicable local, state and federal regulations.