Human Resources Assistant in Charlotte, North Carolina at AccruePartners

Date Posted: 9/3/2020

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offers a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 media and network communications company
  • Dedication to providing quality service and value by exceeding customer expectations
  • Expanding national footprint in 30+ states
  • Rich history of growth and diversification

WHAT THEY OFFER YOU:

  • Culture: Environment of flexibility, success and accountability
  • Growth: Exceptional personal and professional growth potential
  • Opportunity: High visibility to senior leadership on an enterprise level
  • Stability: Emphasis on developing and retaining top talent

WHERE THIS POSITION IS LOCATED:

  • Charlotte, NC

WHY THIS ROLE IS IMPORTANT:

This position is responsible for providing customer support for inbound calls/communications received during daily operations. The primary purpose of this position is to support leave of absences (LOAs) enterprise wide, but will also support other processes. This position may focus on executing and monitoring one or more employee related processes and is required to process employee requests and associated transactions while maintaining Service Level Agreements by applying customer service satisfaction techniques with the efficient, timely and accurate use of resources.

  • Answer calls from our client group, respond to emails, and process HR related transactions in PeopleSoft, Kronos, and other systems as necessary.
  • Support will be provided for, but not limited to, the following leave types or transactions: Short-term Disability (SD), Long-term Disability (LTD), Workers Compensation (WC), Americans with Disabilities Act (ADA), Personal Leave of Absence (PLOA), Paid Parental Leave (PPL), PTO or sick supplement coding, timecard coding, maintain tracking logs, benefits eligibility & enrollment guidance, onboarding administration including background checks, I-9 verification, background and drug screening, document tracking & retention, routine HR questions, support post-employment processes, update the case management system with call/transaction specific information and supporting documentation, achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleSoft), applicant tracking system (BrassRing), and vendor websites.
  • Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns.
  • Responsible for the escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.
  • Manage time effectively to ensure ESC meets required service levels for customer satisfaction results and adheres to Service Level Agreements.
  • Demonstrate the highest degree of accuracy, courtesy, confidentiality, and professionalism to resolve customer issues with one contact resolution in accordance with Federal and State laws, and Company policies.