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HR Coordinator - Mid-Level in Charlotte, NC at AccruePartners

Date Posted: 7/5/2018

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offers a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 media and network communications company
  • Dedication to providing quality service and value by exceeding customer expectations
  • Expanding national footprint in 30+ states
  • Rich history of growth and diversification

WHAT THEY OFFER YOU:

  • Culture: Environment of flexibility, success and accountability
  • Growth: Exceptional personal and professional growth potential
  • Opportunity: High visibility to senior leadership on an enterprise level
  • Stability: Emphasis on developing and retaining top talent

WHERE THIS POSITION IS LOCATED:

  • Charlotte, North Carolina

WHY THIS ROLE IS IMPORTANT:

  • Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees. 
  • Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution; subjects include but not limited to: Leave of Absence, Workers Compensation, Benefits Plan options, Benefits eligibility, Enrollment, Performance Review cycles, Courtesy Accounts support, Onboarding administration including background checks, and routine HR questions. 
  • Update the case management system with call/transaction specific information and supporting documentation. 
  • Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleSoft), applicant tracking system (BrassRing), case management tracking (HR Helpdesk), vendor websites etc. 
  • Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns. 
    • Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue. 
  • Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements.

THE BACKGROUND THAT FITS:

  • Associates Degree in Business Administration, Human Resources, related field or equivalent previous work experience with prior customer service experience required.
  • Minimum 2 years of proven HR experience or Customer Service Call Center experience.
  • Ability to work a flexible schedule which includes unique hours of a call center operation. 
  • Ability to problem solve in a high volume production oriented environment.
  • High level of analytical, process skills and problem resolution skills.
  • Clear and effective verbal and written communication skills.
  • Must possess high degrees of attention to detail, logical thinking, and organizational skills.
  • Past experience working with multi-state shared services organization is desired.
  • Demonstrated proficiency in Microsoft Word, Excel and PowerPoint.