Help Desk in Fort Mill, South Carolina at AccruePartners

Date Posted: 10/19/2019

Job Snapshot

Job Description

Help Desk

THE TEAM YOU WILL BE JOINING:

  • $5 billion services company in South Charlotte
  • Aggressive growth to include strategic acquisitions
  • Fastest growing in industry
  • Approximately 800 service locations; provides greater opportunities for career growth and development as the company continues to grow and sets the standard for operations in this industry
  • GREAT leadership team; open door policy with lots of energy and ideas
  • Large company in terms of revenue, locations and employees (14000) - large corporate office (right at 500) BUT still small enough to get to know the people you work with, not just a "number"]

WHAT THEY OFFER YOU:

  • Dynamic company; willing and able to change frequently
  • Discount program on everything from cell phone plans to vehicle purchase plans to movie tickets, Hornets tickets, Tickets at work program (national program); on site gym;); etc.
  • Ability to be noticed/promoted/make an impact; not an organization where everything has already been decided and you just plug-n-play and follow an SOP and have no input

WHAT YOU WILL DO:

  • Provide direct technical support to end users via phone, email, walk-up, and web on all IT bases systems, including but not limited to:
  • Wynne Rental-man, AS/400 system, email, PC Network Systems, Microsoft Office products, printing, scanning, faxing, basic computer hardware systems, and web systems.
  • Serve as Tier II support to other help desk technicians.
  • Provide support to end users on a variety of issues. Identify, research, and resolve technical problems.
  • Respond to telephone calls, email, and personnel requests for technical support
  • Document, track, and monitor the problem to ensure timely resolution.
  • Take on added responsibilities to manage and administer customer support systems and departmental systems.
  • Work with other department team members to ensure good cross communication and cross-training.

HOW YOU QUALIFY:

  • Degree in computer Science or related field
  • 2+ years’ experience providing Tier II Help Desk support
  • Knowledge of AS/400 Systems, PC based hardware and software systems, Active Directory, and ticketing systems (Cherwell or Service Now)
  • Strong verbal and written communication skills

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