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Help Desk Analyst in Charlotte, NC at AccruePartners

Date Posted: 10/12/2018

Job Snapshot

Job Description

HE TEAM YOU WILL BE JOINING

  • High growth organization with a leadership team with demonstrated success in their industry
  • Equipment organization that is focused on driving efficiency and productivity through their customers operations
  • Industries serviced include: Retail, Furniture, Food, Medical, Pharmaceutical, and 3PL
  • Proven performer and leader in their industry with over 45 years driving efficiency and productivity
  • Local "family" atmosphere with large global leadership - work/life balance focused organization

WHAT THEY OFFER YOU

  • Excellent exposure to the CEO and Executive Team
  • Upward mobility and room for growth throughout the organization

WHY THIS ROLE IS IMPORTANT

  • This person will be providing support for multiple sites across the country and ensure internal team stays up and running daily
  • This role will be the lone support for the local office and will need the ability to be a problem solver and work though issues to help staff  

THE BACKGROUND THAT FITS

  • Bachelor’s Degree preferred – Business Administration, Management, or related field
  • 3+ years’ experience in a support function (Help Desk, Desktop)
  • Microsoft Solutions:
    • Office 2010/2016, Server 2012R2/2016, Office365, Remote Desktop Services (RDS), Active Directory and GPO
  • Operating Systems:
    • Windows 7, Windows 10, Android OS, and iOS
  • Management Tools and Systems:
    • Mobile device management software (AirWatch)
    • VMware applications
    • Google’s GSuite
    •  
  • Common knowledge of IT hardware, networking, applications and best practices:
    • Desktops / Laptops / Tablets / Smart Phones troubleshooting and setups
    • Network Infrastructure and Configurations
    • Workstation Imaging (MDT/WDS

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