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Director, Account Management in Phoenix, AZ at AccruePartners

Date Posted: 4/1/2018

Job Snapshot

  • Employee Type:
  • Location:
    Phoenix, AZ
  • Job Type:
  • Experience:
  • Date Posted:

Job Description


Since the late nineties, our client has been pioneering human performance for elite athletes, U.S. military special operations forces, innovative global corporations, large community and recreation centers. Our client designs and delivers health and performance game plans that guide people to achieve higher levels of success. Focused around its four pillars of Mindset, Nutrition, Movement, and Recovery, our client has supported:

  • 7 #1 NFL Draft picks, 134 1st Rounders and 675 all-time draft picks
  • 2014 World Cup champion – Germany
  • 93 total medalists at the 2012 & 2016 Olympics
  • Innovative Fortune 500 companies around the world
  • Individuals of all walks of life who are looking to live a healthy and performance-driven lifestyle


  • Known for its world-class atmosphere with cutting-edge technology and sweat-inducing workouts, our client designs and delivers individualized health and performance game plans to  achieve higher human performance
  • Culture: Puts people first and upholds fundamental values such as aiming high, working hard, and tackling any challenges 
  • Opportunity: Expose an entrepreneurial spirit in a fast-paced environment
  • Growth: Offer a variety of programs and tools to increase knowledge, skills and abilities to build a successful career


  • Remote, USA


Director, Account Management owns our corporate fitness/wellness client relationships, ensuring account retention and value driven growth of the EXOS business.  Our Directors have a high level of knowledge and experience in corporate fitness and wellness, and use this expertise to consult with clients on best practices to maximize the effectiveness of our services and the overarching wellness program for their employees.  Success in this role is achieved through leading the development, deployment, and evaluation of the fitness/wellness service strategic plan, strong collaboration with the Field Operations Team to facilitate delivery of the plan, and proactive expansion of relationships within the client’s executives and key stakeholders to solidify and grow account revenue.

Main Position Responsibilities:

  • Primary point of contact for the client account owner, including client strategy owner
  • Lead client account relationship development
    • Create and deploy an executive key stakeholder engagement strategy ensuring optimal client relationships
    • Establish value of role to client decision-makers as a trusted consultant on the evolution of the corporate fitness and wellness strategy and program
    • Consult with clients on industry best-practices and help to introduce them into their site operations
  • Lead growth of accounts through innovation and the expansion of both existing and new corporate fitness and wellness services
    • Identify critical areas of need and opportunity to advance our client’s health and wellness strategy
    • Develop and lead the execution of a progressive strategy to create solutions to meet client needs and objectives, leveraging EXOS services where appropriate
    • Proactively identify opportunities to increase revenue and expand margin through solutions that align with client objectives
    • Lead the integration strategy of solutions within client site including other vendors or partners at client account
    • Identify promising practices and develop implementation models that can be leveraged by the Account Management team
  • Define, measure and report on program success and future direction
    • Provide expertise to the development of client fitness / wellness vision
  • Establish account targets (metrics) from discussions with client
    • Work with EXOS Field Operations partners to implement systems to analyze key performance indicators
  • Lead evaluation of program and performance effectiveness to demonstrate impact in alignment with agreed upon client objectives, and company objectives
  • Manage outcome reporting cadence
  • Report and deliver overall results to client, such as monthly reports on metrics, program outcomes, and utilization of services, Quarterly Business Reviews, Service Level Agreements, and financial reporting
  • Identify areas for partnership improvement based on reported results
  • Drive communication and alignment with EXOS Field Operations (FO) partners on each account
    • Regular communication with FO on the status of shared account deliverables
    • Provide feedback from client stakeholders to FO
    • Provide input to FO for site staff performance evaluations
  • Contract Management
    • Negotiate contractual deliverables and associated fees with clients
  • Successfully retain service agreements
  • Develop and oversee accurate financial forecasting, analysis and reporting systems for assigned business
    • Craft operational budget with FO, and approve expenses that impact site financial performance in collaboration with FO
    • Work with internal finance representatives to prepare accurate invoicing
    • Utilize EXOS CRM to track sales and upgrade opportunities
  • Support business growth by consulting on prospective client proposals and represent as an account management leader during prospective business presentations
  • Act as a liaison with internal departments to assure practices align with business objectives
  • Lead and/or serve on selected ad hoc and/or standing company projects, management committees and task forces
  • Travel requirement variable based on assigned account location(s)


Required Qualifications:

  • Bachelor’s Degree in Exercise Science, Health Promotion, Business, or related field, MA/MS Preferred
  • 5 years of account management/leadership role experience in corporate fitness and wellness client services, with an emphasis in multi-site or multi-client management of onsite corporate fitness centers
  • Strong proficiency using Microsoft software and G Suite

 Preferred Qualifications:

  • Strong past use of Customer Relationship Management (CRM) software to manage contacts, activity and forecasting
  • Proven success introducing and closing software as a service business
  • Excels leading in a dynamic, fast-paced environment with competing priorities
  • Ability to plan, organize, prioritize & achieve effective time management to meet deadlines
  • Strong written and verbal communication and follow up skills
  • Self-motivated with entrepreneurial initiative
  • Proven ability to build strong and trusting relationships with key stakeholders
  • Team player mentality
  • Ambition, diligence, and passion for improving the lives of others
  • Well-versed and confident on evolving trends and challenges within fitness and wellness
  • Experienced in strategic planning and evaluation of diverse fitness and wellness services
  • Financial and business acumen
  • Comfortable analyzing and making sense of large amounts of information to identify key considerations that should be acted upon
  • Thrives on piloting new approaches and embraces constructive feedback as a way to improve the current state
  • Embraces technology and uses it to create efficiencies