Desktop Support Specialist in Norcross, Georgia at AccruePartners

Date Posted: 9/11/2020

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

  • World’s leading provider of claim management services
  • Offers solutions for everything from large scale losses to short term claims
  • 700 offices and 9000 employees worldwide
  • $1 billion + global organization

WHAT THEY OFFER YOU:

  • Culture: A diverse workforce of employees with the common goal to succeed
  • Growth: Grown from a small regional operation to one the world’s largest providers of claims management solutions
  • Opportunity: Expansive global network serving more than 150 countries
  • Stability: Possesses the largest, most experienced team of strategic loss managers and technical adjusters

WHERE THIS POSITION IS LOCATED:

  • Norcross, GA

WHY THIS ROLE IS IMPORTANT:

  • Assists in providing technical support for information technologies by learning to perform routine maintenance and enhancements to existing technologies, as directed.
  • Identifies and assists in resolving technical problems and issues with assigned hardware, software and work processes; escalates problems beyond level of expertise to manager or more experienced technical staff.
  • Performs duties within standardized practices, where applicable.
  • Delivers quality and timely results while meeting or exceeding SLA’s, i.e., technical and customer support, based on assigned work and objectives.
  • Complies with and supports all corporate, department and branch policies and procedures.
  • Keeps manager, project teams and business unit customers informed of activities and problems within assigned areas of responsibility; refers matters beyond limits of authority to manager for direction.
  • Performs other related duties as required or requested. 

THE BACKGROUND THAT FITS:

  • Education equivalent to graduation from high school or the equivalent
  • At least three or more years of End User computing support experience.
  • Experience working both independently and in a team-oriented, collaborative environment.
  • Windows 7 to 10 migration.
  • Basic Knowledge of Active Directory, Microsoft Exchange, Lotus Notes 9.0, DNS, DHCP.
  • ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support Suite.
  • Remote desktop connectivity applications like WebEx, and Windows Native tools, LANDesk, Team Viewer.
  • MS Office Suite (2007,2010,2013,2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
  • Troubleshoot Citrix applications, VMware VM related issues.
  • Troubleshoot PC encryption Softwares SecureDoc, Wave, McAffee.
  • Internet browsers (e.g. Explorer, Edge, Chrome, Firefox),
  • VPN and remote dial-in users.
  • Support for laptop, desktops, and printers.
  • PDA, All Smart phones.
  • Others: Adobe Acrobat and other common desktop common applications used in enterprise.