Deskside Support Specialist in Greensboro, North Carolina at AccruePartners

Date Posted: 9/1/2020

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • High-Growth Publicly traded organization with revenues over $15B; highly diversified with over 45,000 customers and 100+ locations in North America
  • Highly acquisitive company is one of the fastest growing in North America; more than 84,000 employees at 229 locations globally
  • Multi-billion dollar business model that embraces a fast-paced and innovative culture with heavy growth by way of acquisition

WHAT THEY OFFER YOU:

  • Company offers upward mobility and promotion from within
  • Excellent benefits and team oriented work environment
  • Global company with an outstanding reputation and great tenure

WHERE THIS POSITION IS LOCATED:

  • Greensboro, NC

WHY THIS ROLE IS IMPORTANT:

  • Work with a team of analysts in providing knowledgeable, professional and courteous service to internal and external clients
  •  Answer technical questions and accurately triage and record a detailed description of problems/issues
  • Track incident reports from creation through completion to ensure timely and accurate resolutions
  • Escalate issues to a Senior Analyst or second-level support contact as necessary
  •  Provide rotational 24/7 support to resolve systems-related issues

THE BACKGROUND THAT FITS:

  •  1 year of experience in user support
  • Proficiency in Microsoft Office, Windows 2000/2003/XP and Internet Explorer; ability to quickly learn and achieve proficiency in new software applications

Nice to have:

  • Bachelor’s degree
  •  Strong project and time management skills with ability to multitask and manage customer expectations; ability to prioritize and organize work loads
  • Demonstrated ability to work independently under tight deadlines in a rapidly changing environment
  • Excellent verbal and written communication skills
  • Self-motivated and able to work well with minimal supervision or in a team environment
  • Strong interpersonal and customer service skills
  • Ability to meet customer and end-user Service

Hours:

  • Wednesday – Saturday 4/10 hour days 7 pm EST to 6 am EST.