Customer Service Representative in Austin, Texas at AccruePartners

Date Posted: 11/9/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 Company
  • World leader in commercial data and insight
  • Constantly expanding the size and improving the quality of their global database; currently exceeding 280 million businesses worldwide
  • Focus on valuable relationships allowing customers to succeed

WHAT THEY OFFER YOU:

  • Culture: Energetic, forward thinking individuals, passionate about compliance, risk assessment and management
  • Growth: Partake in a learning program with robust curriculum that will enhance the value you bring to your team and the company
  • Opportunity: Extensive international network with offices on five continents
  • Stability: A storied and commanding brand with almost two centuries of experience

WHERE THE POSITION IS LOCATED:

  • Austin, TX

WHY THIS ROLE IS IMPORTANT:

  • High volume inbound call center. May take 20-30 calls a day.
  • Greets customers in a courteous, friendly and professional manner.
  • Actively listens to caller to assess and clarify service needs.
  • Resolves customer service issues by processing transactions within scope or engaging other corporate resources as required.
  • Documents all customer inquiries and issues using Customer Relationship Management application

THE BACKGROUND THAT FITS 

  • 1 year high volume inbound Contact Center experience or at least 3 years in customer service role
  • PC knowledge of Microsoft Office including Word, Excel and Outlook.
  • Written and verbal English language skills required.
  • Additional language skills of Spanish and/or French an asset.
  • Ability to multitask and thrive in a fast-paced team environment.
  • Ability to work independently and efficiently to meet deadlines and goals.
  • A detail orientation and ability to work in an environment of ambiguity.

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