Customer Service Coordinator in Painted Post, New York at AccruePartners

Date Posted: 10/16/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Painted Post, NY

WHY THIS ROLE IS IMPORTANT:

  • Communicating directly with employees around the world as a primary first-contact/first-report for all questions and concerns pertaining to security 
  • Gathering security and threat information from multiple open-source intelligence services using a variety of web-based and in-house tools 
  • Conducting risk analysis, and providing proactive guidance to travelers, expatiates, and facility management 
  • Global monitoring of company assets, including alarm response with dispatch of emergency and/or security services 
  • Compiling situational and after-action reports for both security and company management 
  • Providing as-needed support for various security operations, crisis response and business continuity functions 
  • Performing business functions such as document drafting and revision, data tracking, budget forecasting, and data analysis 

THE BACKGROUND THAT FITS:

  • Bachelor’s degree (Business/Political Science/International Relations), or Associate degree with 2+ years’ experience in a related field 
  • Strong customer service skills 
    Strong team player with a professional interpersonal style 
  • Aptitude for clear and effective writing under time-sensitive conditions 
  • Superior telephone and face-to-face verbal communication skills, including experience clarifying information in a friendly and positive manner 
  • Flexibility to work all shifts and a willingness to work scheduled and unscheduled overtime 
  • Ability to establish priorities, multitask, work independently, and complete objectives in a fast-paced and demanding work environment 
  • Sound operational judgment 
  • Must maintain a high degree of confidentiality 
  • Comfortable in a high-tech work environment, with constant learning of new tools and processes 
  • Good working knowledge of Microsoft Office Suite, especially Word, Excel, PowerPoint, SharePoint 

Desired Skills: 

  • Broad geopolitical awareness, knowledge of international events, and cultural sensitivity 
  • Experience conducting research and acquiring and analyzing data 
  • Technical writing experience 
  • 2nd language – Mandarin, Korean, German, French, Spanish or Portuguese