Customer Service Coordinator in tewksbury, Massachusetts at AccruePartners

Date Posted: 11/15/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Tewksbury, MA

WHY THIS ROLE IS IMPORTANT:

  • Handle incoming 800# phone line in a timely and professional manner.
  • Handle incoming high order volume received via phone and email.
  • Handle high volume of Case Management related to inquiries and orders in SalesForce.com
  • Interact daily with internal/external contacts using multiple systems to ensure accurate information.
  • Provide information and Accurate Order Entry/Order Management for a large customer base related
    to inventory, pricing, technical inquires, and shipping information.
  • Proactively initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
  • Assist with complaints processed by the Complaint team.
  • Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. Follow up with New Accounts team on necessary account set up changes.
  • Responsible for ensuring 100% follow-up to customers internally and externally.
  • Attend Product/Technical training as scheduled.

THE BACKGROUND THAT FITS:

  • Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity.
  • On time attendance.
  • Excellent professional verbal and written communication skills.
  • Proficiency with Word, Excel, E-mail, Web. (PeopleSoft and SalesForce.com preferred.)
  • Can type at a 50-WPM average.
  • Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
  • Ability to meet or exceed Department Metrics.
  • Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.