Customer Service Coordinator II in Corning, New York at AccruePartners

Date Posted: 9/19/2020

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

WHO OUR CLIENT IS:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation.
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Corning, NY

WHY THIS ROLE IS IMPORTANT:

  • The Global Security Operations Center (GSOC) Coordinator, under the guidance of the GSOC Supervisor, is responsible for monitoring the security of employees, facilities, and property worldwide.
  • The purpose of this position is to detect, analyze, and appropriately respond to all threats to the corporation and its employees; these threats may include extreme weather conditions, political instability, crime, terror, infrastructure failures, life safety alarms and access control alarms.

Daily Responsibilities:

  • Communicating directly with employees around the world as a primary first-contact/first-report for all questions and concerns pertaining to security
  • Support development of in-house database solution
  • Gathering security and threat information from multiple open-source intelligence services using a variety of web-based and in-house tools
  • Conducting risk analysis, and providing proactive guidance to travelers, expatiates, and facility management
  • Global monitoring of company assets, including alarm response with dispatch of emergency and/or security services
  • Compiling situational and after-action reports for both security and company management
  • Providing as-needed support for various security operations, crisis response and business continuity functions
  • Performing business functions such as document drafting and revision, data tracking, budget forecasting, and data analysis

THE BACKGROUND THAT FITS:

Minimum Qualifications:

  • Bachelors degree (Business/Political Science/International Relations)
  • Or Associate degree with 2+ years experience in a related field

Required Skills:

  • Must maintain a high degree of confidentiality
  • Flexibility to work all shifts and a willingness to work scheduled and unscheduled overtime
  • Strong customer service skills
  • Strong team player with a professional interpersonal style
  • Familiarity with or desire to learn SQL, NodeJS, HTML, or general data science
  • Aptitude for clear and effective writing under time-sensitive conditions
  • Superior telephone and face-to-face verbal communication skills, including experience clarifying information in a friendly and positive manner
  • Ability to establish priorities, multitask, work independently, and complete objectives in a fast-paced and demanding work environment
  • Sound operational judgment
  • Comfortable in a high-tech work environment, with constant learning of new tools and processes
  • Good working knowledge of Microsoft Office Suite, especially Word, Excel, PowerPoint, SharePoint

Desired Skills:

  • Coding and software development
  • Broad geopolitical awareness, knowledge of international events, and cultural sensitivity
  • Experience conducting research and acquiring and analyzing data
  • Technical writing experience
  • 2nd language - Mandarin, Korean, German, French, Spanish or Portuguese

Note on Schedule:

  • The schedule is a 4-week rotating schedule of 11p-7a, 7a-3p, 3p-11p, with every other weekend scheduled off. This schedule is set for the entire year, with short-term swaps available. There is scheduled and unscheduled overtime due to the 24/7 nature of the GSOC operation.