CRM Platform Manager in Fort Mill, South Carolina at AccruePartners

Date Posted: 9/2/2020

Job Snapshot

Job Description

THE TEAM YOU WILL BE JOINING:

  • Multi-billion-dollar manufacturer of specialty products known for creating new market spaces, segments and solutions that redefine markets
  • Strong R&D investing big dollars and allocating 1500 people - Awarded Excellence in Continuing Innovation by DuPont
  • Featured in Fortune Magazine’s World’s Most Admired Companies

WHAT THEY OFFER YOU:

  • Ability for growth and professional development
  • Insight into the company’s customers, products, and other divisions
  • High visibility; exposure to great leadership
  • Excellent benefits upon converting to a permanent employee

WHY THIS ROLE IS IMPORTANT:

  • In collaboration with CRM Architect, CRM Business Relationship Manager and Enterprise Architects:
  • Drive continuous development/improvement of the CRM system (Salesforce.com) in close coordination with the sales, marketing, customer solutions, and IT leaders
  • Develop and maintain governance for use of CRM system
  • Priority Scoring and Scoping - Vet and assign priority scores to Saleforce.com enhancements
  • Coordination and Communication for Projects and Issues
  • Facilitate process meetings/workshops that involve eliciting process requirements and liaising with business stakeholders
  • Contribute toward Enterprise CRM strategy which includes Salesforce, but also several other enterprise technologies
  • Own and manage the day to day operation of the SFDC platform using internal and external resources
  • Define and develop SFDC environment strategy and change management
  • Maintain and report KPIs and SLAs
  • Manage CRM Service partner staff assigned to SFDC Operations
  • Manage, evaluate and develop SFDC technical team, continually invest in raising skill levels, increase velocity, quality and value of delivery
  • Plan and deliver continuous improvement of the SFDC platform, through the definition and measurement of key metrics

THE BACKGROUND THAT FITS:

  • Minimum of 8 years’ experience working on CRM Solutions and at least 5 years on Salesforce.com (Sales and Service cloud)
  • Prior experience working with Salesforce reporting, analytics, functional design and best practices
  • Working knowledge of business process related to Salesforce automation and Customer Relationship Management
  • Strong interpersonal and leadership skills - Prior experience as a team lead or manager preferred
  • Ability to build strong relationships with leaders and peers and communicate effectively throughout multiple levels within the organization
  • Strong business acumen
  • Extensive experience handling all aspects of CRM (Account, Contact, Opportunity management) and platform maintenance
  • Ability to organize multiple priorities and manage time effectively
  • Prior strong track record of mentoring and developing technical teams