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COBRA Analyst in Charlotte, NC at AccruePartners

Date Posted: 12/6/2018

Job Snapshot

Job Description

THE TEAM YOU WILL BE JOINING:

  • Third party healthcare administrator
  • Dedicated to helping businesses and families to increase their well-being for greater health and financial security
  • More than an administrator, they are a total benefits solution

WHAT THEY OFFER YOU:

  • Treat their clients as long-term partners
  • Average client relationships are over 10 years
  • Collaborative work environment

WHY THIS ROLE IS IMPORTANT:

  • Responsible for overseeing assigned individual clients with their employee COBRA benefits coverage, FMLA and LOA
  • Responsible for handling client issues and ensuring effective and long term problem resolution and will provide clients with service as per policies and procedures
  • Prepares, updates and maintains policy and procedure documents
  • Answers customer service call through the COBRA Customer Service queue and independently responds to questions and emails sent to the COBRA email address
  • Updates production logs and coordinates and process processes COBRA elections
  • Reports inconsistencies in eligibility, plan structure, account set-ups and systems structure to management. When necessary investigates inquires as to the accuracy of information coded. Discovers the root of any problem suggests corrective actions for prevention of future situations

THE BACKGROUND THAT FITS:

  • 3+ years with COBRA, FMLA and/or LOA
  • Customer Service experience in a professional setting
  • Knowledgeable in handling various types of Federal, State and Company leave programs
  • Excellent interpersonal skills
  • Positive attitude and willingness to learn

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