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Client Success Specialist in Charlotte, NC at AccruePartners

Date Posted: 8/30/2018

Job Snapshot

Job Description

THE TEAM YOU WILL BE JOINING:?
• Global company with a 100+ year history of growth and success 
• US Headquarters based in the Charlotte area
• Industry leader servicing a diverse market base, creating very stable organization 
• Tremendous growth trajectory over the past 5 years 

WHAT THEY OFFER YOU:?
• Springboard opportunity with strong career path 
• Excellent management team willing to train and mentor
• Ability to make a personal impact on the direction of the organization
• Hands-on experience working with and developing cutting-edge products

WHY THIS ROLE IMPORTANT:
• Act as a prime interface between company and customers, regional sales personnel, and distributors. 
• Work in coordination with both Regional and Key Account sales personnel to provide customers with technical and commercial support for the objective of securing orders and servicing accounts.
• Answer all incoming telephone calls (80% email communication, 20% phone communication)
• Recommend appropriate for customer applications. Interface with Engineering and R+D to determine product applications to meet customer requirements and specifications.
• Resolve customer technical and specification issues.
• Review product cost, delivery and technical inputs in preparation of quotes for customers.
• Develop and provide to customers and representatives price, delivery and technical information to meet their requirements while complying with company policies.
• Review incoming orders for accuracy of price, part number, quantity and contractual obligations.
• Coordinate with the Logistics Department to expedite deliveries and inquiries.
• Provide input to central quotation system and necessary follow-up to maximize capture rates and pricing consistency.
• Maintain sales data on assigned territories or markets as well as administer a follow-up system for open technical, commercial and qualification samples.
• Manage customer contracts and annual agreements by reporting monthly to ensure customer requirements are met.

THE BACKGROUND THAT FITS:
• Bachelor/Associates Degree in Business or related discipline, preferred.
• SAP experience required
• 2+ years of Customer Service or Sales experience in the manufacturing industry
• Excellent phone skills
• Solid communications skills, both verbal and written
• Good organizational skills with strong attention to detail and accuracy 
• Team player 
• Ability to multi-task 
• Excellent oral and written communication skills
• Self-starter with initiative and ability to work independently