Bilingual IT Customer Support Representative in Painted Post, New York at AccruePartners

Date Posted: 11/1/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Painted Post, NY

WHY THIS ROLE IS IMPORTANT:

  • Active Directory Administration
  • Configuration & distribution of corporate mobile devices
  • Microsoft Exchange Server support & administration
  • Troubleshooting Cisco VPN clients
  • Facilitating Citrix connectivity
  • Remediating Symantec Endpoint Protection
  • Dameware remote connection/utilization
  • Altiris Deployment server utilization
  • Asset management skills
  • Internet Explorer and various browser(s) support
  • Installation/configuration of various Adobe products
  • Account migrations (within & cross-domain)
  • Printer/driver troubleshooting & installation
  • ServiceNow utilization
  • Cisco WebEx service support
  • Box user administration

Additional responsibilities may include:

  • Documentation (records) management
  • Knowledge base utilization
  • Customer scheduling/follow-ups
  • End user incident/request escalations
  • Multi-team interaction and/or technical roundtable participation
  • Application support

THE BACKGROUND THAT FITS:

  • The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines
  •  This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts.
  • Will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested).
  • Excellent communication skills, phone presence, organizational skills, and multitasking are necessary attributes to meet the expectations of the position