Account Coordinator in Jacksonville, Florida at AccruePartners

Date Posted: 10/21/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

WHERE THE POSITION IS LOCATED:

  • Jacksonville, FL

WHY THIS ROLE IS IMPORTANT:

  • Purpose of this position is to service, inform, and assist clients while providing an exceptional client experience.
  • Maintain quality service to all clients by answering product and service questions, cross-selling related products and services, and being courteous and responsive to all clients' needs
  • Maintain client records by verifying and updating account information
  • Resolve product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting the solution and following up with the client
  • Maintain bank operations by following established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations
  • Contribute to team effort by answering client phone calls in a timely manner
  • Take ownership in problem resolution

THE BACKGROUND THAT FITS:

  • Basic math, clerical, and typing skills. Full knowledge in the use of a personal computer
  • Ability to handle multiple tasks while maintaining a high level of service
  • Ability to understand and retain product and service knowledge
  • Effective verbal and written communication skills; capable of tailoring communication to each unique situation and customer
  • Active listener that can ask necessary questions in order to clarify any ambiguity
  • High school diploma or equivalent required
  • Two years or more experience in a client service or call center environment required
  • Banking or mortgage servicing experience preferred

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs