Usability Researcher in Charlotte, North Carolina at AccruePartners

Date Posted: 11/9/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.


  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology


  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits


  • Boston, MA/Charlotte,NC?


• This position requires a senior-level usability researcher with an expert understanding of digital site usability support.
• As part of the UX Usability team, will manage multiple interactive projects and day-to-day maintenance of existing experiences
• Complete report-outs of findings and recommendations through the use of appropriate tools, resources, and processes.
• Leading the gathering and analyzing of end user data, persona development, understanding and documenting user needs and goals
• Carrying out usability reviews and/or heuristic evaluations.
• Develop research plans, conduct performance-based usability tests and design walkthroughs, and report outcomes.
• Lead remote usability studies and card sorts.
• Manage project with designers, UX Lead, IA, Content, and/or Prototyping directly, to improve the visual design of the user experience.
• Craft documentation to help communicate the experience to the project team, UX team, and prototyping team.
• Create and lead the passion for being the voice of the user and experience building user centric solutions.
• Solid skills understanding interface design and usability principles and best practices,
• Ability to speak to the specifics and benefits of the user-centered design process.
• Expertise with remote testing methodologies.
• Ability to influence business partners and colleagues through effective leadership
• Ability to evaluate technology alternatives and make strategic technical decisions.
• Develop web accessibility training programs for user experience practitioners, developers and other pertinent roles within the organization.


• 7+ years of experience in a senior usability engineer or analyst role.
• A Bachelor's Degree in HCI, Human Factors, Interaction Design, Cognitive/Experimental Psychology, Cognitive Science or related degree. Master’s Degree or additional training a plus.
• Evaluate project requirements to generate research and user-testing plans and estimates.
• Vast experience with usability improvements and design efforts.
• Mastery-level user experience research and analysis skills with ability to quickly synthesize reports of findings.
• Strong verbal and visual communication, written communication, interpersonal and presentation skills.
• Collaborate with designers, developers, stakeholders and UX leaders to identify and address barriers to making platforms accessible to individuals with disabilities
• Ensure digital properties are in compliance with WCAG 2.0 and Section 508 web accessibility standards.
• Through the project lifecycle, identify accessibility defects by testing with automated tools and assistive technology.
• Build empathy and awareness within the organization by educating project teams about the challenges disabled individuals have with various user interfaces
• Create documentation to help communicate web accessibility requirements and recommendations to project teams.
• Experience leading usability improvements and design efforts.
• Experience guiding and mentoring senior software engineers and test engineers.
• Proven ability to document requirements, designs, and project status.
• Demonstrated experience with project methods such as Waterfall SDLC and Agile.
• Online portfolio displaying a firm understanding of user research methods and best practices, reporting, and recommendations.