This site uses cookies. To find out more, see our Cookies Policy

Usability Researcher in Charlotte, North Carolina at AccruePartners

Date Posted: 5/2/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 


  • Fortune 100 Financial Services Company
  • 100-year history of success
  • Tremendous growth and new business strategy has led to the need for high potential talent
  • Recent significant investments in cutting-edge technology


  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact in the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge products
  • Stability: Financial Performance of the company has reported record profits


  • This position requires a senior-level usability researcher with an expert understanding of digital site usability support.
  • As part of the UX Usability team, will manage multiple interactive projects and day-to-day maintenance of existing experiences
  • Complete report-outs of findings and recommendations through the use of appropriate tools, resources, and processes.
  • Leading the gathering and analyzing of end user data, persona development, understanding and documenting user needs and goals
  • Carrying out usability reviews and/or heuristic evaluations.
  • Develop research plans, conduct performance-based usability tests and design walkthroughs, and report outcomes.
  • Lead remote usability studies and card sorts.
  • Manage project with designers, UX Lead, IA, Content, and/or Prototyping directly, to improve the visual design of the user experience.
  • Craft documentation to help communicate the experience to the project team, UX team, and prototyping team.
  • Create and lead the passion for being the voice of the user and experience building user centric solutions.
  • Solid skills understanding interface design and usability principles and best practices,
  • Ability to speak to the specifics and benefits of the user-centered design process.
  • Expertise with remote testing methodologies.
  • Ability to influence business partners and colleagues through effective leadership
  • Ability to evaluate technology alternatives and make strategic technical decisions.
  • Develop web accessibility training programs for user experience practitioners, developers and other pertinent roles within the organization.


  • 7+ years of experience in a senior usability engineer or analyst role.
  • A Bachelor's Degree in HCI, Human Factors, Interaction Design, Cognitive/Experimental Psychology, Cognitive Science or related degree. Master’s Degree or additional training a plus.
  • Evaluate project requirements to generate research and user-testing plans and estimates.
  • Vast experience with usability improvements and design efforts.
  • Mastery-level user experience research and analysis skills with ability to quickly synthesize reports of findings.
  • Strong verbal and visual communication, written communication, interpersonal and presentation skills.
  • Collaborate with designers, developers, stakeholders and UX leaders to identify and address barriers to making platforms accessible to individuals with disabilities
  • Ensure digital properties follow WCAG 2.0 and Section 508 web accessibility standards.
  • Through the project lifecycle, identify accessibility defects by testing with automated tools and assistive technology.
  • Build empathy and awareness within the organization by educating project teams about the challenges disabled individuals have with various user interfaces
  • Create documentation to help communicate web accessibility requirements and recommendations to project teams.
  • Experience leading usability improvements and design efforts.
  • Experience guiding and mentoring senior software engineers and test engineers.
  • Proven ability to document requirements, designs, and project status.
  • Demonstrated experience with project methods such as Waterfall SDLC and Agile.
  • Online portfolio displaying a firm understanding of user research methods and best practices, reporting, and recommendations.