Road Service Coordinator in Charlotte, North Carolina at AccruePartners

Date Posted: 7/25/2019

Job Snapshot

Job Description

THE TEAM YOU WILL BE JOINING

  • $500 million private-equity backed transportation and logistics company that is a leader in its industry
  • Company experiencing tremendous growth organically and through acquisition
  • Culture that takes great pride in quality and reliability
  • South Charlotte HQ operations with heavy investment in quality technology work environment

WHAT THEY OFFER YOU

  • Strong culture of growth, change, and accountability
  • Finance and Accounting departments have high influence on business direction and participate in operational decisions
  • Ability to have an impact with developing company and department policies, procedures and processes
  • Exposure to senior leaders with ability to interact cross-functionally and learn the business
  • Excellent benefits package

WHY THIS ROLE IS IMPORTANT

  • Receives calls from customers in need of road service and assist with service requests as needed
  • Assess and diagnose chassis failures through careful inquiry
  • Determine the nature of the failure and make determination as to whether each situation is indeed an emergency, or service requested
  • Identifies the unit in need of service
  • Troubleshoots distribution issues
  • Maintains log of all distribution encounters
  • Assists with road service program alongside road service vendors/suppliers 
  • Monitor road service email and phone call requests after hours on select days
  • Other related duties as assigned

THE BACKGROUND THAT FITS

  • Must have a High School diploma; Bachelor’s degree preferred.
  • Strongly prefer a minimum of three years’ experience in the maintenance and repair of Class 8 trailing equipment
  • Must have an understanding/knowledge of Microsoft Office products and environment, including Outlook, Word, Excel and PowerPoint
  • Ability to multitask, handling multiple calls simultaneously, following up on each event and seeing it through to completion
  • Strong customer service skills
  • Ability to work well with others in a professional environment