Key Accounts Customer Service Representative in Fort Mill, South Carolina at AccruePartners

Date Posted: 7/24/2019

Job Snapshot

Job Description

THE TEAM YOU WILL BE JOINING

  • $4 billion services company in South Charlotte
  • Aggressive growth to include strategic acquisitions
  • Fastest growing in industry
  • Approximately 650 service locations; provides greater opportunities for career growth and development as the company continues to grow and sets the standard for operations in this industry
  • GREAT leadership team; open door policy with lots of energy and ideas
  • Large company in terms of revenue, locations and employees (10000) - large corporate office (right at 500) BUT still small enough to get to know the people you work with, not just a "number"

WHAT THEY OFFER YOU

  • Dynamic company; willing and able to change frequently
  • Discount program on everything from cell phone plans to vehicle purchase plans to movie tickets, Hornets tickets, Tickets at work program (national program), and on site gym
  • Ability to be noticed/promoted/make an impact; not an organization where everything has already been decided and you just plug-n-play and follow an SOP and have no input

WHY THIS ROLE IS IMPORTANT

  • Deliver optimum customer service to priority and key accounts in a way that builds and promotes company’s reputation
  • Input customer orders, respond to queries, negotiate prices, and monitor delivering deadlines
  • Improve revenue and service standards by accurately establishing customers’ needs and identifying opportunities for additional rental and sales requirements
  • Communicate effectively with 650+ locations to ensure effective delivery and/or special needs requested by the customer
  • Process all customer complaints and route complaints quickly to the Team Leader and/or Director when there is difficulty in resolving their issue(s) effectively and on a timely basis
  • Interact with Account Managers on their customer account activity to ensure that their expectations are being met

THE BACKGROUND THAT FITS

  • Bachelor’s Degree with at least 1 year of experience in customer service
  • Working knowledge of the construction industry or relatable experience would be ideal
  • Self-starter who is tech savvy and can pick up systems quickly
  • Strong communication skills would builds relationships with clients
  • Embraces change and can adapt in a fast-paced environment
  • Maintain a strong customer service ethic, by demonstrating a positive approach toward the customers’ needs
  • Motivated to “get things done” and meet tight deadlines
  • Demonstrate strong organizational skills paying close attention to details in order to minimize mistakes