IT Support Specialist in Raleigh, North Carolina at AccruePartners

Date Posted: 8/13/2019

Job Snapshot

Job Description

THE TEAM YOU WILL BE JOINING

  • Well-respected law firm with regional presence across the Carolina’s and excellent recognition
  • Technology enabled user base and excellent IT satisfaction throughout the organization
  • Involved leadership, professional work environment 


WHAT THIS COMPANY OFFERS YOU:

  • Tenured team of IT professionals supporting the legal software and end users hardware 
  • Fast paced environment that emphasizes teamwork 
  • Truly dedicated to IT investment and excellent user satisfaction! 
  • Ability to grow and make an impact on the team and organization 

WHY THIS ROLE IS IMPORTANT:

  • Respond to IT Help Desk requests via telephone, email, via remote access, and in-person.
  • Tracks all end-user support activities through the IT Department’s incident tracking system.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and software, e-mail, Internet, and local-area network access problems.
  • Delivers, tags, and configures end-user PC desktop hardware, software, and peripherals as needed and assigned.
  • Participate in a rotating on-call schedule that involves after hours and weekend support and availability requiring remote access and telephone coverage. 
  • Develop and maintain an advanced level of proficiency with software and hardware in use.
  • Work independently to research and resolve complex technical issues.
  • Works as part of the IT Support Team, providing premiere customer service and support to all end-users, internal and external. 
  • Occasionally visit remote offices to provide onsite assistance and inventory tasks as needed.

THE BACKGROUND THAT FITS:

  • At least two years’ experience working in a IT support role, preferably in a law firm environment. 
  • Must have advanced knowledge of the Windows operating systems, Microsoft Office, desktop/laptop hardware, mobile devices. 
  • Prefer knowledge of working with videoconferencing equipment, document management systems, printers, mobile device management, Citrix and other software applications in a legal environment