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IT Process Analyst in Painted Post, NY at AccruePartners

Date Posted: 11/12/2017

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We strive to provide comprehensive, quality and an affordable suite benefits. Our employees are eligible for Medical, Vision, Dental, Short Term Disability and 401K and other benefits. 

WHO OUR CLIENT IS:

  • Fortune 500 manufacturing and technology organization
  • Rich history with over 150 years of stable growth
  • Global footprint in North America, South America, Europe and Asia
  • Diversifying product and service portfolio while building a collaborative international culture

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Painted Post, NY

WHAT YOU WILL DO:

  • Participate in the design of high quality processes that align with best practice and enable high quality service.
  • Identify process impact based on tool modifications and interface with key stakeholders of ITSM processes.
  • Identify sources of data to define improvement opportunities and provide input for process design and identified improvements.
  • Incorporate key vendors/partners into existing processes.
  • Contribute to the usage of PEx Tools and organizational feedback to drive continual improvement.
  • Analysis of process performance results and development of proposed action plan. Identify training needs, develop training and deliver training.

HOW YOU ARE QUALIFIED:

  • 2 year degree required.
  • ITIL or ISO2000 knowledge/experience.
  • SME for ITIL processes such as Incident, Problem, Knowledge Request Fulfillment, Asset and Configuration, etc. as well as project resource with a focus on ITSM Processes.
  • Familiarization with industry best practice process benchmark in comparison with existing processes to drive Improvement.