IT Desktop Support in Fairport, New York at AccruePartners

Date Posted: 7/13/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Fairport, NY

WHY THIS ROLE IS IMPORTANT:

  • Provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility in the Rochester, NY area (USA).
  • Rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
  • Active Directory Administration
  • Limited support for corporate mobile devices
  • Familiarity with cloud applications (Box, Office365, etc.)
  • Troubleshooting Cisco VPN connectivity
  • Familiarity supporting Citrix connectivity
  • Remediating Symantec Endpoint Protection
  • Dameware remote connection/utilization
  • Altiris Deployment server utilization
  • Asset management skills
  • Internet Explorer and various browser(s) support
  • Installation/configuration of various Adobe products
  • Installation/configuration of Check Point endpoint client software
  • Conference Room equipment
  • Printer/driver troubleshooting & installation
  • ServiceNow utilization
  • Cisco WebEx service support
  • Box user administration
  • Deployment/configuration of standard IP telephony
  • Hardware ordering/deployment
  • Additional responsibilities may include:
  • Documentation (records) management
  • Knowledge base utilization
  • Project interaction
  • Customer scheduling/follow-ups
  • End user equipment moves (disconnect/reconnect)
  • Multi-team interaction and/or technical roundtable participation
  • Standard device imaging via USB/PXE server(s)
  • Smart-Hands tasks/functions outside of standard operational work
  • Provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
  • Take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested).

THE BACKGROUND THAT FITS:

  • Associates Degree
  • Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
  • Hardware Experience (beyond imaging/deployment)
  • Certifications:
    • CompTIA IT Fundamentals
    • CompTIA A+
    • CompTIA Cloud+
    • CompTIA Mobility+
    • CompTIA Network+
    • CompTIA Server+
  • Aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016).
  • Ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.