Help Desk Support in Lebanon, Indiana at AccruePartners

Date Posted: 11/22/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • High-Growth Publicly traded organization with revenues over $15B; highly diversified with over 45,000 customers and 100+ locations in North America
  • Highly acquisitive company is one of the fastest growing in North America; more than 84,000 employees at 229 locations globally
  • Multi-billion dollar business model that embraces a fast-paced and innovative culture with heavy growth by way of acquisition

WHAT THEY OFFER YOU:

  • Company offers upward mobility and promotion from within
  • Excellent benefits and team oriented work environment
  • Global company with an outstanding reputation and great tenure

WHERE THIS POSITION IS LOCATED:

  • Lebanon, IN

WHY THIS ROLE IS IMPORTANT:

  • Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours.
  • Follow ISO standards including using a ticketing system, performing scheduled task and preventative maintenance.
  • Escalate outages in accordance with service level agreements.
  • Present a high level of professionalism and customer service throughout all interactions.
  • Maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime.
  • Use monitoring tools such as Solarwinds and other diagnostic tools to monitor equipment.
  • Prioritize regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
  • Ensure that all systems are operating as efficiently and productively as possible and escalate issues to appropriate leadership/technical teams as needed within established timeframes.
  • Implement site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups.
  • Present an understanding of the Warehouse Management Systems.
  • Perform daily walks around the warehouse or plant and perform equipment inspections and preventative maintenance.
  • Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment
  • Perform installation, upgrades and basic troubleshooting of various software.
  • Maintain composure and perform well under pressure in high priority situations to focus on the task at hand.
  • Communicate clearly, concisely, effectively by telephone, written correspondence, and in person to co-workers, leadership, customers and other external contacts.
  • Interact with equipment vendors and manage warranty returns.
  • Work well on a team with direct supervision from the Supervisor.

It’d be great if you also have:

  • 2 year or 4 year Degree or vocational training equivalent in CS or MIS or work experience equivalent.
  • 3-5 years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; and Microsoft Windows OS
  • 3 years of experience supporting telephony equipment