Global Mobility and Executive Compensation Analyst in Charlotte, North Carolina at AccruePartners

Date Posted: 8/17/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

  • Multi-billion-dollar manufacturer of specialty products known for creating new market spaces, segments and solutions that redefine markets
  • Strong R&D investment - Awarded Excellence in Continuing Innovation by DuPont
  • Featured in Fortune Magazine’s World’s Most Admired Companies
  • Over 23,000 global employees in 169 countries.
  • Progressive HR organization with a belief that employees and practices are a significant driver of business growth.

WHAT THEY OFFER YOU:

  • Opportunity to be a part of a growing organization.
  • Top-notch leadership committed to developing people, allowing them to learn multiple lines of business.
  • High visibility across the organization and interaction with high level executives to influence change and ideas.

WHERE THE POSITION IS LOCATED:

  • Charlotte, NC

WHY THIS ROLE IS IMPORTANT:

  • Order Management
  • Process all orders efficiently, accurately including special instructions and in line with policies/procedures and advise Customer of any changes or impact on the Customer’s expectations of what they will receive and when (shortages, price / SKU discrepancies).
  • Run and follow up on the Day-In-The-Life reports to ensure that the order to payment process is fulfilled. Promote and expand the sales of the company’s products through up selling and cross selling Complaint Management
  • Record, take ownership and resolve Customer complaints in line with company KPI’s.
  • Co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction. Continuously identify and resolve the root cause of errors to prevent reoccurrence Customer Management
  • Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit. To handle all incoming telephone calls dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs Sales Support
  • Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
  • Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.
  • Communicate with Account Managers (by email/phone), enabling complete visibility of key Customer issues.
  • Attend all relevant training courses in order to develop skills and increase knowledge of company products required to carry out role.
  • Assist with other areas of the business as required, providing backup support for team member where necessary.
  • Play an active role in company change process through positive communication to internal and external Customers.
  • Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments.
  • Keep the Supervisor up to date with account progress, product and range development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.

THE BACKGROUND THAT FITS:

  • Preferred – Associates or bachelor’s in business, HR, or Finance 
  • 2+ years’ experience in either HR or Finance
  • Relevant payroll, accounting, or tax experience
  • Self-starter with the confidence to take risks, partner with business and HR leaders as required, support change, and work transparently with all stakeholders
  • Aptitude to learn complex immigration processes
  • Ability to manage cases and work with strict timelines
  • Strong organizational skills and attention to detail and ability to multi-task
  • Ability to handle confidential employee/company information
  • Excellent communication skills, both written and oral
  • Ability to effectively interface with all level of employees
  • Ability to work as part of a team and interact effectively with others
  • Strong Excel (VLookup and Pivot Tables), and overall computer skills