Desktop Support Technician in Denver, Colorado at AccruePartners

Date Posted: 11/17/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

WHERE THE POSITION IS LOCATED:

  • Denver, CO

WHY THIS ROLE IS IMPORTANT:

  • Provides Tier 2 IT support for end-user computing devices to all employees and contingent workers in multiple offices around the world.
  • Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.
  • Deploys and troubleshoots end user computing devices including laptops, desktops, printers, and wireless devices that are aligned with firm’s business strategies and directions.
  • Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.
  • Install, configure, and troubleshoot Mac/Apple based operating systems and proprietary applications.
  • Configures and supports remote including VPN client and connectivity.
  • Complies with and supports ITIL change-incident-problem management processes and work instructions.
  • Provides a high level of customer service.
  • Interacts with business end-users, Service Desk, engineering, IT Information Security, and technology providers.
  • Receives little instruction on day-to-day operations and general instruction on new assignments from management.

THE BACKGROUND THAT FITS:

  • Minimum Associates degree in Computer Science, Information Technology, or equivalent work experience and technical qualifications required.
  • Certifications preferred.
  • Experience in an information technology technical support position providing computer support and break/fix services. Experience in Service Desk or Customer Support role a plus, and experience in end-user support within a financial service environment preferred.
  • Familiarity with Software Distribution tools such as SCCM preferred. Service Now a plus.
  • Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking.
  • Experience with wireless technology such as Android, iPhones, iPads, remote access software, wireless routers, personal firewall, VPN and Citrix.
  • Experience with Virtual Desktops, Office 365, Cloud supported systems. Experience with imaging machines and utilizing client remote control solutions.
  • Strong written/verbal communications skills and the ability to interface with end-users effectively at all levels of the organization; ability to perform in a dynamic environment with changing schedules and priorities.
  • Self-motivated and willingness to adapt to different roles within Desktop Support services.
  • Possesses a friendly, can-do attitude that is always intrigued by how things are done. Questioning and challenging status quo.