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Desktop Support Technician in Charlotte, NC at AccruePartners

Date Posted: 9/14/2017

Job Snapshot

Job Description

AccruePartners values our contract employees and our intent to be a thought leader with regards to The Affordable Healthcare Act. Our contract employees are eligible for Medical, Vision, Dental, Short Term Disability and 401K.

• Fortune 100 Financial Services Company
• 100-year history of dedication to customer satisfaction, success and growth
• Tremendous growth and new business strategy leading to the need for new talent
• Significant investments in cutting-edge technology

• Culture: Excellent work environment that fosters collaboration
• Growth: Ability to make an impact on the direction of the organization
• Opportunity: Gain hands-on experience working with cutting-edge technology
• Stability: Recent financial performance of the company has reported record profits

• Charlotte, NC; Denver, CO; or New York, NY

• Provides Tier 2 IT support for end-user computing devices to all of the company’s employees and contingent workers in multiple offices.
• Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.
• Deploys and troubleshoots end user computing devices including laptops, desktops, printers, and wireless devices that are aligned with Company’s business strategies and directions.
• Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.
• Install, configure, and troubleshoot Mac/Apple based operating systems and proprietary applications.
• Configures and supports remote including VPN client and connectivity.
• Provides customer training and knowledge documentation.
• Complies with and supports ITIL change-incident-problem management processes and work instructions.
• Troubleshoots incidents and fulfills requests within established Service Level Targets.
• Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.
• Provides a high level of customer service.
• Interacts with business end-users, Service Desk, engineering, IT Information Security, and technology providers.
• Receives little instruction on day-to-day operations and general instruction on new assignments from management.

• Associates degree in Computer Science, Information Technology, or equivalent work experience and technical qualifications required.
• MCDST and A+ certifications preferred.
• Minimum 2 year experience in an information technology technical support position providing computer support and break/fix services.
• Experience in end-user support within a financial service environment preferred.
• Familiarity with Software Distribution tools such as SCCM preferred. Service Now a plus.
• Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking.
• Experience with wireless technology such as Android, iPhones, iPads, remote access software, wireless routers, personal firewall, VPN and Citrix.
• Experience with current desktop, laptop, peripheral technologies.
• Experience with imaging machines
• Experience utilizing client remote control solutions.
• Strong written/verbal communications skills, and possess the ability to interface with end-users effectively at all levels of the organization.
• Ability to perform in a dynamic environment with changing schedules and priorities.
• Ability to handle heavy volume of equipment deployments and collections