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Customer Service Representative in Charlotte, NC at AccruePartners

Date Posted: 9/12/2017

Job Snapshot

Job Description

WHO OUR CLIENT IS:

  • Global leader in medical device market with over 15+ years’ of industry success
  • Increased revenues by 12.9% in 2015 and now have 6,100 employees worldwide
  • Offers valued branded products and therapy solutions to customers and patients

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:

  • Succeeding through teamwork and truly encourages an entrepreneurial spirit 
  • Constantly striving for higher performance
  • Fantastic benefit package
  • Opportunities for global travel including Canada, South American and Europe

WHAT YOU WILL DO:

  • Act as single point of contact for existing and prospective customers administering orders and fostering strong customer relationships
  • Interact with customers via phone and email to educate on products and verify orders regarding to quantity, shipping, billing, and returns
  • Provide details on warranty information, Total Satisfaction Guarantee, and Returned Goods Policy
  • Understand various products to recommend additional items based on customer need and specifications
  • Utilize SAP to identify customers and provide accurate resolutions to complex problems
  • Communicate with various departments such as marketing and quality assurance to provide information on product defects as well as shipping and outside vendors to expedite the shipping process
  • Provide quotes, negotiate pricing, handle personal customer information, and monitor daily shipments to ensure each delivery is on time
  • Fulfill requests for informative written documentation for customers (invoices, order confirmations, catalogs, samples, swatches, price lists, etc.)

HOW YOU ARE QUALIFIED:

  • Associate’s Degree in Business or related field
  • 2+ years’ experience working in a customer service position or sales support
  • SAP experience preferred
  • Strong desire to work in a fast paced, team environment
  • Strong multi-tasking skills who is extremely detail oriented and organized
  • High energy