Customer Service Coordinator III in Tewksbury, Massachusetts at AccruePartners

Date Posted: 8/1/2020

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Tewksbury,MA

WHY THIS ROLE IS IMPORTANT:

  •  Handle incoming high order volume received via phone and email.
  •  Handle high volume of Case Management related to inquiries and orders in SalesForce.com
  •  Interact daily with internal/external contacts using multiple systems to ensure accurate information.
  •  Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
  •  Initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
  •  Assist with complaints processed by the Complaint team.
  •  Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile.
  •  Follow up with New Accounts team on necessary account set up changes.
  •  Responsible for ensuring 100% follow-up to customers internally and externally.
  •  Attend Product/Technical training as scheduled.

THE BACKGROUND THAT FITS:

  • Professional experience in a Customer Service/Corporate environment.
  • Represent the business in a professional manner at all times.
  • Strives to work in a dynamic, flexible environment where priorities are continually changing.
  • Self-starter with a desire to improve the customer experience.
  • Strong oral and written communication skills.
  • Effective problem solver, detail oriented; positive
  • Standout Colleague - ability to lead and participate within ambitious work teams.
  • Strives to grow within the organization.
  • Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint.
  • Excellent typing and keyboarding skills.
  • Good problem solving, analytical and math skills.
  • Ability to work a variety of work schedules, including holiday and weekend emergency coverage.
  • Basic understanding of fiber optic cable and connectivity products.
  • Other verbal and written language skills a plus.
  • Strong interpersonal skills; solid work ethic; dedicated
  • Team oriented; problem solver
  • Sincere desire to deliver an outstanding customer experience.