Customer Service Coordinator II in Corning, New York at AccruePartners

Date Posted: 11/17/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    11/17/2019

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Corning, NY

WHY THIS ROLE IS IMPORTANT:

  • Supports Customer Service team by providing order management support to business customers (order entry, order maintenance, logistics, inventory review, price updates, etc.) and support metrics.
  • Delivers professional, first line inter-face for customer correspondence including providing conflict resolution.
  • Maintains records of customer profiles and prepares status reports. Position acts as a liaison between customer and business.
  • Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.

THE BACKGROUND THAT FITS:

  • Team player, clear and concise communications skills, patience, ability to remain calm in stressful situations, attentiveness and has a positive attitude, is dependable and punctual.
  • Strong attention to detail, experienced at building relationships and working across many different functional areas.
  • Able to effectively manage multiple activities in a fast-paced environment.
  • Gathers information independently using established and well-defined procedures to problem solve, make decisions, and prioritize.
  • Demonstrates strong Microsoft Office and Excel skills.
  • Demonstrated ability to complete tasks with a high level of accuracy and professionalism
  • Exceptional communications skills (both written and verbal).
  • Education: Minimum HS/GED required, but 2 year degree preferred
  • Preference will be given to candidates with prior customer service experience and outstanding Excel skills
  • PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system knowledge, experience working with customers and freight forwarders.
  • Enjoys being challenged and strives to improve processes.