Customer Service Coordinator II in Corning, New York at AccruePartners

Date Posted: 11/3/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    11/3/2019

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Corning, NY

WHY THIS ROLE IS IMPORTANT:

  • Supervise, motivate, develop, and support the day-to-day operations of Customer Service Representatives and Demand Management Analyst, ensuring responsiveness and service to our internal and external customers and ship plans that meet commercial, financial, supply chain, and manufacturing requirements.
  • Direct and support assigned personnel through the processes, policies, and procedures of Customer Service and demand management, providing the tools (documentation) and training necessary for success, while promoting individual growth and teamwork.
  • Demonstrate personal understanding of the procedures and processes associated with customer service and demand management, and act as a SME (subject matter expert) on project and other teams.
  • Plan, analyze, and manage Customer Service and DM resource allocation (e.g., people, technology) - including employee selection, training, and coaching, as well as process improvement implementation - to effectively support the execution of responsibilities and deliverables, considering both current and future needs.
  • Prepare presentation updates for use by executive management as part of monthly commercial council meetings, leadership team meetings, supply chain meetings, and other ad hoc meeting requirements
  • Work closely and coordinate with Marketing, Product Line Management, Regional/Sales Management, Applications engineering, and Technical staffs to address commercial and technical issues. Secure the necessary assistance to establish and successfully complete specific project and business goals.
  • Coordinate with the Sales and Product Line Teams and other departments (e.g., Shipping, Planning, Supply Chain, Manufacturing, Transportation, IT, Finance, Shared Services, and Legal) to ensure we are meeting the one voice to the customer goal in seamlessly issuing quotes, managing to forecast/supply plans, filling orders, responding to inquiries, confirming customer credit worthiness, and resolving customer issues/complaints; including the execution of the terms and conditions of agreements and compliance to contract terms and Corning policies.
  • Manage the global business and plant shipment metrics including delivery to promise/request and error-free transactions. Analyze error-rates and locations to determine root cause, and then implement corrective actions into business processes.
  • Management of the LTSA Database, ensuring input of timely and accurate information along with regular and ad-hoc output reports meeting business and management requirements.
  • Creation, analysis, and issuance of regular customer related length and attribute summary reports.

THE BACKGROUND THAT FITS:

  • Knowledge of optical fiber, manufacturing, and measurements; commercial experience within the telecommunications industry and experience working in or with manufacturing personnel.
  • Demonstrated ability to manage complex projects to successful completion; experience managing purchase/supply agreements, including payments and delivery.
  • Comfortable working with all levels of management both internally and externally, and with different regions and functions. Experience supervising employees and is strongly desired.
  • Experience with PeopleSoft is desired.
  • Self-starter personality with the ability to take the initiative to ensure business objectives are met with minimum direction.
  • Strong organizational skills and detail oriented. Exceptional communication skills with the ability to actively listen to promote understanding and encourages collaboration.