Customer Fulfillment Analyst in Waxdale, Wisconsin at AccruePartners

Date Posted: 7/13/2020

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Manufacturing company known for innovative productions
  • Operations in over 70 countries and sell products around the world
  • Over 110 year history of reliable advancement

WHAT THEY OFFER YOU:

  • Culture: Work environment that nurtures innovation
  • Growth: Getting valuable supported resources while having the ability to make an impact.
  • Opportunity: Strong presence in the manufacturing industry with opportunity for growth.
  • Stability: A secure leadership team dedicated for growth and success.

WHERE THE POSITION IS LOCATED:

  • Waxdale, WI

WHY THIS ROLE IS IMPORTANT:

  • Execute assigned tasks in a manner aligned with company and customer expectations
  • Make independent judgement within the scope of authority for work governed by standard operating procedures
  • Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
  • Ensure proper execution of system tools to ensure the goals of order management are met
  • Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
  • Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
  • Generate reports for analysis as requested

THE BACKGROUND THAT FITS:

  • Proficient with Microsoft Office Suite including Word, Excel, Outlook, and Access
  • The ability to communicate effectively; written and verbal
  • Strong interpersonal skills
  • Strong analytical and problem-solving skills
  • Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously
  • Ability to work independently with minimum supervision
  • Ability to work in a fast-paced setting

Preferred Qualifications

  • BS/BA required; relevant discipline
  • Previous experience in Customer Service or related field
  • Previous experience with SAP