Credit & Collections Specialist in Fort Mill, South Carolina at AccruePartners

Date Posted: 8/11/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Multi-billion-dollar manufacturer of specialty products known for creating new market spaces, segments and solutions that redefine markets
  • Strong R&D investing big dollars and allocating 1500 people - Awarded Excellence in Continuing Innovation by DuPont
  • Featured in Fortune Magazine’s World’s Most Admired Companies

WHAT THEY OFFER YOU:

  • Ability for growth and professional development
  • Insight into the company’s customers, products, and other divisions
  • High visibility; exposure to great leadership
  • Excellent benefits upon converting to a permanent employee

WHERE THIS POSITION IS LOCATED:

  • Fort Mill, SC

WHY THIS ROLE IS IMPORTANT:

  • The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with dealers and sales.
  • Duties include: Processing delinquency notices, processing monthly credit memos and the appropriate reporting, responding to high volume phone calls to assigned delinquent customers, reconcile customer disputes as they pertain to payment of outstanding balances that are due, provide excellent & considerate customer service to dealers and sales, internal and external customer interface, participate in team planning meetings, meet defined department goals and activity metrics.

THE BACKGROUND THAT FITS:

  • 3-5 years High Volume corporate Collections experience.
  • Knowledge of Billing and Collections procedures.
  • Accounts Receivable knowledge/experience a plus.
  • Strong attention to detail, goal oriented.
  • Commitment to excellent customer service.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple responsibilities