Client Outreach Specialist in Jacksonville, Florida at AccruePartners

Date Posted: 11/17/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

WHERE THE POSITION IS LOCATED:

  • Jacksonville, FL

WHY THIS ROLE IS IMPORTANT:

  • This role is responsible for providing suggestions to improve Client Solutions Relationship Representatives (CSR) individual performance as well as departmental procedural improvements by processing L&DOs to the CSR and their managers.
  • Research root causes of complaints and feedback, identify problems, and suggest solutions accordingly
  • Thoroughly document client contact status and resolution notes in various systems.
  • Identify outdated/incorrect policies and procedures and make recommendations for procedure/policy/communication improvements.

THE BACKGROUND THAT FITS:

  • Demonstrated commitment to customer service excellence, prior call center and customer service experience (2-4 years) required
  • Organizational knowledge of financial services operations preferred
  • Must have excellent written and verbal communication skills
  • Must be able to react quickly in a fast paced, changing environment. Self-starter personality, motivated and able to work independently as well as a part of a team
  • Must be detailed oriented and organized
  • Must use rigorous problem-solving and decision-making skills
  • Must be able to relate well to all kinds of people and build constructive relationships