Business Analyst V in Painted Post, New York at AccruePartners

Date Posted: 11/10/2019

Job Snapshot

Job Description

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHERE THIS POSITION IS LOCATED:

  • Corning, NY

WHY THIS ROLE IS IMPORTANT:

  • Responsible for facilitating project planning and execution, including new tools and service delivery so that IT provides excellent service to our business partners. You will be working with IT Service Owners and Managed Services Providers to implement projects, processes and tools
  • Assist project shaping, risk profiling, estimating and drafting of business case/ROI
  • Facilitate discovery sessions with all levels of the organization - from Subject Matter Experts (SMEs) and various Service Owners up to “C” suite leadership
  • Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
  • Maintain a product backlog of all problems, improvements or needed adjustments that require further actions
  • Communicate status showing progress towards defined goals and tasks, as well as to highlight discovered opportunities and next steps

THE BACKGROUND THAT FITS

  • Strong experience designing and implementing IT services in large scale enterprise environment
  • Experience defining, updating, deploying and managing IT Service Management (ITSM) processes, roles and technology to support ITSM practices for Fortune 500 organizations
  •  Strong skills with building workflow diagrams, communication flows, ITSM models and prototypes, implementing SLAs and services
  • Experience with collaboration across functional borders throughout IT service lines
  • Experience in the design, preparation and delivery of facilitated workshops, applying a range of tools and techniques
  • Strong experience in the use of Visio or similar tool
  • Proficient with Microsoft Office (Word, PowerPoint, Excel)
  • Bachelors Degree, Business Management, Information Technology, Financial Management or similar relevant field preferred